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Technical Support Engineer

Monmouth, Monmouthshire
Monday – Friday,


The THOMAS Recruitment Group are recruiting on behalf of a Technology Distributor based in South Wales. Our client is seeking a Technical Support Engineer to join their team.

Key Responsibilities:

  • Supporting the services that the Client deliver to its valued customer base.
  • Supporting the internal infrastructure and sales team
  • Acting as a skilled point of contact for pre and post-sales technical product queries.
  • Providing critical, on-demand technical support to key customers,
  • Work alongside peers to identify, diagnose and resolve internal infrastructure and service issues
  • Ensuring that the wider teams always have the computing tools needed
  • Ensuring that regular maintenance and provisioning tasks are completed successfully
  • Assist with hardware pre-staging, as part of a solution deployment project
  • Completing project work to design and deliver enhancements to our infrastructure
  • Recommending and evaluating new products, services, and technologies
  • Liaising with vendor partners
  • Participate in our on-call rota for supporting our key customers

Essential Skills & Experience:

  • Strong experience using, deploying, and administering Linux distros
  • Network routing and switching protocols, (IPv4, IPv6, IGRP, EIGRP, OSPF, BGP, VLANs and Wi-Fi)
  • In-depth knowledge of Microsoft Windows, specifically Server 2016 and Windows 10.
  • Experience of Office 365 administration
  • A demonstrable knowledge of using Active Directory, Group Policy and ideally, but not essentially, Appsense to control, configure and enhance the end user experience

Desirable Skills and Experience

  • Cisco CCNA
  • Embedded Linux
  • Hyper-V
  • Azure or AWS
  • Cellular technologies
  • Android deployment and management, with an understanding of containers

The chosen candidate will also be provided with extensive training.

The THOMAS Recruitment Group are an Employment Business. We supply temporary, contract and permanent staff to various companies throughout the UK to various sectors.

Located in South Wales, Midlands & the South West, we recruit for temporary and permanent job roles across the following core areas:


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    Simona Johnson
    Simona Johnson
    10:35 16 Mar 21
    I have a very good experience with Thomas Recruitment agency. I would like to thank Jacky for help. She found me a very good job. Jacky is... professional and always ready to cooperate. I highly recommend this agency and I appreciate everything they did for me. 😊👍read more
    Paul Tomlin
    Paul Tomlin
    15:33 17 Feb 21
    One of the best recruitment agencies I have had the pleasure to deal with, always keep you informed of current vacancies
    Mark Williams
    Mark Williams
    12:53 17 Feb 21
    I would like to say that Jackie and the staff at pontypridd are excellent have had problems and a number of health issues since starting knight... securities in wages have always been correct and I have been enjoying where I been working. unfortunately my health problems have made me unavailable for work and the staff at both knights and Thomas recruitment have been fantastic. Thank you more
    John Hopkins
    John Hopkins
    10:57 17 Feb 21
    I have worked for Thomas Recruitment for a while. They have consistently kept me in work and I have never had any cause to complain. Friendly and... more
    Sandra WILKINS
    Sandra WILKINS
    12:31 15 Feb 21
    I have had nothing but help from Jacky at Pontypridd branch very helpful and friendly
    nigel ostler
    nigel ostler
    21:15 09 Feb 21
    I have had a very positive experience overall with Thomas Recruitment. I am an experienced class 2 hgv driver and have had plenty of work over the... past 18 months through the agency. They pay ontime, keep you informed and are very willing to help with any issues that may occur. I can't comment on other industries they recruit for but its a big thumbs up for all at Thomas Driving from more
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