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Quality Assurance Assistant

£22,500 – £26,500
Redditch, West Midlands
Monday – Friday


The THOMAS Recruitment Group is recruiting on behalf of a Food Manufacturing client based in Redditch. Our client is seeking a Quality Assurance Assistant to support their QA team permanently; the salary offered for this position is £22,500 – £26,500 per annum.

Roles & Responsibilities

  • Maintain the complaint handling system ensuring complaints are dealt with in a timely manner. Communicate internally and externally individual complaints and complaint trends.  Working with QA and Operational departments to ensure complaint investigations are issued, carried out, route cause documented and actions taken to minimise repeated issues ensuring closure.
  • A key member of the complaint reduction action team, supporting QA Manager to drive improvements.
  • Overseeing Taste Panels and feedback issues identified in a timely manner to enable corrective and preventative actions. Monitor and highlight trends whilst having an active part in Quality Improvement initiatives to drive product quality standards.
  • Provide accurate timely Quality Assurance KPI data daily, weekly, monthly including trending in a visual format to enable the site management team to assess food quality, safety and legality.
  • Complete customer format KPI reports in an accurate timely manner.
  • Create and maintain work instructions for all task-based requirements within the Quality department.
  • Support Technical Management and the QA team with administrative tasks and improvements to ensure QA systems are compliant with required third party audit and customer code of practice standards.
  • Provide cover for the Quality Technicians during periods of absence or sickness.
  • Prepare Export Compliance documentation on a daily basis according to scheduled requirements.
  • Manage QA equipment and consumables to ensure adequacy for the purpose and is in stock.
  • Administration of invoicing for QA purchase orders.
  • Work positively and cross-functionally with all departments to drive continuous improvement in product quality and QA systems.
  • Fully understand and comply with all department and company policies and guidelines.
  • Any other duties and projects that may be assigned as deemed necessary to the needs of the business.

Key Accountabilities & Measurables

  • KPI data to be provided on a daily, weekly, monthly, period basis by the set deadlines as determined by the internal and customer technical management.
  • Individual complaints and complaint trends addressed through to closure.
  • Taste panels to take place in line with the scheduled requirements, with results and trends communicated daily and weekly.
  • Administration of QA systems up to date on a weekly basis.
  • Undertake initiatives to raise product quality standards on a monthly basis.

Qualifications / Experience


  • Minimum one-year experience in food industry QA or Technical role.
  • Proficient in the use of Microsoft Excel, Powerpoint, Word.
  • Fluent English language.
  • Higher education qualification.


  • Higher education qualification in Food Quality / Food Safety related area.
  • Complaint handling experience.

Core Values & Additional Essential Criteria

It is an essential requirement that the role incumbent displays behaviours that reflect our ‘Core Values’ of Teamwork, Quality, Honesty and Passion.

Demonstrable compliance with competency framework – CL2

Specialising in permanent roles, we understand the needs of both clients and candidates, ensuring all are well provided for throughout the interview process. If you think you would be well suited to this role, ‘SUBMIT’ your C.V today and one of our experts will be in touch!

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    Simona Johnson
    Simona Johnson
    10:35 16 Mar 21
    I have a very good experience with Thomas Recruitment agency. I would like to thank Jacky for help. She found me a very good job. Jacky is... professional and always ready to cooperate. I highly recommend this agency and I appreciate everything they did for me. 😊👍read more
    Paul Tomlin
    Paul Tomlin
    15:33 17 Feb 21
    One of the best recruitment agencies I have had the pleasure to deal with, always keep you informed of current vacancies
    Mark Williams
    Mark Williams
    12:53 17 Feb 21
    I would like to say that Jackie and the staff at pontypridd are excellent have had problems and a number of health issues since starting knight... securities in wages have always been correct and I have been enjoying where I been working. unfortunately my health problems have made me unavailable for work and the staff at both knights and Thomas recruitment have been fantastic. Thank you more
    John Hopkins
    John Hopkins
    10:57 17 Feb 21
    I have worked for Thomas Recruitment for a while. They have consistently kept me in work and I have never had any cause to complain. Friendly and... more
    Sandra WILKINS
    Sandra WILKINS
    12:31 15 Feb 21
    I have had nothing but help from Jacky at Pontypridd branch very helpful and friendly
    nigel ostler
    nigel ostler
    21:15 09 Feb 21
    I have had a very positive experience overall with Thomas Recruitment. I am an experienced class 2 hgv driver and have had plenty of work over the... past 18 months through the agency. They pay ontime, keep you informed and are very willing to help with any issues that may occur. I can't comment on other industries they recruit for but its a big thumbs up for all at Thomas Driving from more
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