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Job Title

Monday – Friday,


Job description

An opportunity for a Field Service Engineer to join an innovative and successful manufacturer that designs and manufactures hi-tech capital equipment for worldwide export.

You will be joining an established manufacturing facility with the goal to be an innovative, world leading high technology company, developing and providing laser technology solutions to problems in wire and cable processing and manufacturing.

The Role:

The Field Service Engineer role is to provide engineering support to our customers worldwide. This will involve fault diagnosis, preventative maintenance, system repair, customer training, installation, and a variety of other technical support activities.

Responsibilities include but are not limited to:

– Provide the best possible technical customer service with on-site repairs and maintenance support as well as technical and fault-finding support via telephone.

– Providing first-class customer training whenever required.

– Carry out installations from the planning stage to customer final acceptance.

– Taking full ownership of customer files both on-site and office-based and keeping them up to date, including service records and any related documentation.

– Seek out and establish improvements in manufacturing practice including product design and business process improvements.

– Liaise closely with the sales management team to identify and develop new sales opportunities.

– Meet on a continuous and reliable basis the requirements to produce the highest quality product in the most efficient and safe manner, in compliance with all company policies and procedures by providing support to the Product Engineers and Engineering group. This can include support with build, test, and validation of equipment as required.

– Monitor performance versus plan and take corrective action as necessary. Act as a team player by willingly helping in any area of the business in support of customers, suppliers, or colleagues.

Qualifications and Experience:

The role requires taking full ownership and responsibility for all customers who are facing situations either at the customer’s site or via telephone troubleshooting. This requires an open approach, and skills of critical thinking and action while operating in pressurised situations. The ideal candidate will hold a technical qualification in the Electronic or Electrical engineering discipline along with a broad engineering knowledge consistent with the need to diagnose faults, repair, maintain, promote, operate and train customers.


– Ability to analyse complex problems and identify the key issues. A systematic approach resulting in the timely and effective resolution of technical problems.

– Experience in mechanical systems, machine tools, and optical or laser technologies would be an advantage.

– Accuracy and a high level of attention to detail with proven ability to multi-task, organise and plan own time to prioritise activities in line with customer and business needs.

– Good problem solving, communication skills to engage with internal and external contacts, computer analysis and decision-making skills are required.

– A clean driving licence and the ability to travel internationally extensively in response to support customer needs are essential.

Additional benefits include:

For permanent employees we offer:

– 33 days of holiday per year

– Pension scheme (company 5%; employee 3%)

– Life assurance scheme and a bonus scheme of up to 5% based on performance

– Free onsite parking

Working Hours:

Normal hours of work are 37 per week: Monday to Thursday 8.30 am to 5.00 pm and Friday 8.30 am to 1.30 pm.

For further information and a confidential discussion please apply with an updated CV.

THOMAS Recruitment Group is an award-winning recruitment UK-wide company. We’re permanent recruitment specialists – we know where the best talent is and how to attract them. We are The Right Choice In Recruitment.

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    Simona Johnson
    Simona Johnson
    10:35 16 Mar 21
    I have a very good experience with Thomas Recruitment agency. I would like to thank Jacky for help. She found me a very good job. Jacky is... professional and always ready to cooperate. I highly recommend this agency and I appreciate everything they did for me. 😊👍read more
    Paul Tomlin
    Paul Tomlin
    15:33 17 Feb 21
    One of the best recruitment agencies I have had the pleasure to deal with, always keep you informed of current vacancies
    Mark Williams
    Mark Williams
    12:53 17 Feb 21
    I would like to say that Jackie and the staff at pontypridd are excellent have had problems and a number of health issues since starting knight... securities in wages have always been correct and I have been enjoying where I been working. unfortunately my health problems have made me unavailable for work and the staff at both knights and Thomas recruitment have been fantastic.Thank you more
    John Hopkins
    John Hopkins
    10:57 17 Feb 21
    I have worked for Thomas Recruitment for a while. They have consistently kept me in work and I have never had any cause to complain. Friendly and... more
    Sandra WILKINS
    Sandra WILKINS
    12:31 15 Feb 21
    I have had nothing but help from Jacky at Pontypridd branch very helpful and friendly
    nigel ostler
    nigel ostler
    21:15 09 Feb 21
    I have had a very positive experience overall with Thomas Recruitment. I am an experienced class 2 hgv driver and have had plenty of work over the... past 18 months through the agency. They pay ontime, keep you informed and are very willing to help with any issues that may occur. I can't comment on other industries they recruit for but its a big thumbs up for all at Thomas Driving from more
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