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Customer Service Advisor

£XX,XXX
Location
Permanent
Monday – Friday
jali@thomasrecruitment.co.uk, hmorgan@thomasrecruitment.co.uk

 

Job description

Thomas Recruitment are currently recruiting on behalf of the UK leading food producer for the health and social care sector for Customer Service Advisors

THE ROLE:

The Customer Service Advisor will be responsible for their own group of customers ensuring that world class customer service is provided at all times.

KEY RESPONSIBILITIES:

  • To drive a customer focus approach across all activities and ensure the customer service team is a centre of excellence, maintaining outstanding customer service both internally and externally.
  • Ensuring timely order capture for your customers
  • Co-ordinating the communication process to ensure that all customers are kept up to date
  • Ensuring that accurate information is captured
  • Train and support other team members
  • Liaising closely with all other functions with a customer service angle negotiating on the best fit solution
  • To cover the management of others accounts during periods of absence
  • To provide a proactive approach to customer service

QUALIFICATIONS AND EXPERIENCE

  • Demonstrate experience of working in a customer focused organisation and ability to nurture a truly customer focused culture within your own team and the wider business.
  • Subject Matter Expertise and thorough knowledge with demonstrated experience of customer service.
  • A passion for encouraging team work, with an innovative approach to issue resolution, being creative and continuously developing new ways to improve performance.
  • Working well in a culture where all employees are engaged, able to voice their suggestions and ideas.

This role would suit someone who:

  • Is self-motivated
  • Is comfortable working in a fast past environment
  • Is customer-focused
  • Has an outgoing and confident personality
  • Is flexible and adaptable
  • Enjoys working with & developing people
  • Has good communication skills

If you are interested in this EXCELLENT opportunity, please call our Bristol team on 0117 3321586 and ask for Fran THOMAS Recruitment – “The Right Choice in Recruitment”.


THOMAS Recruitment Group is an award-winning recruitment UK-wide company. We’re permanent recruitment specialists – we know where the best talent is and how to attract them. We are The Right Choice In Recruitment.

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    Simona Johnson
    Simona Johnson
    10:35 16 Mar 21
    I have a very good experience with Thomas Recruitment agency. I would like to thank Jacky for help. She found me a very good job. Jacky is... professional and always ready to cooperate. I highly recommend this agency and I appreciate everything they did for me. 😊👍read more
    Paul Tomlin
    Paul Tomlin
    15:33 17 Feb 21
    One of the best recruitment agencies I have had the pleasure to deal with, always keep you informed of current vacancies
    Mark Williams
    Mark Williams
    12:53 17 Feb 21
    I would like to say that Jackie and the staff at pontypridd are excellent have had problems and a number of health issues since starting knight... securities in Oct.my wages have always been correct and I have been enjoying where I been working. unfortunately my health problems have made me unavailable for work and the staff at both knights and Thomas recruitment have been fantastic.Thank you all.read more
    John Hopkins
    John Hopkins
    10:57 17 Feb 21
    I have worked for Thomas Recruitment for a while. They have consistently kept me in work and I have never had any cause to complain. Friendly and... professional.read more
    Sandra WILKINS
    Sandra WILKINS
    12:31 15 Feb 21
    I have had nothing but help from Jacky at Pontypridd branch very helpful and friendly
    nigel ostler
    nigel ostler
    21:15 09 Feb 21
    I have had a very positive experience overall with Thomas Recruitment. I am an experienced class 2 hgv driver and have had plenty of work over the... past 18 months through the agency. They pay ontime, keep you informed and are very willing to help with any issues that may occur. I can't comment on other industries they recruit for but its a big thumbs up for all at Thomas Driving from me.read more
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