Thomas Recruitment are currently recruiting on behalf of the UK leading food producer for the health and social care sector for Customer Service Advisors
The Customer Service Advisor will be responsible for their own group of customers ensuring that world class customer service is provided at all times.
- To drive a customer focus approach across all activities and ensure the customer service team is a centre of excellence, maintaining outstanding customer service both internally and externally.
- Ensuring timely order capture for your customers
- Co-ordinating the communication process to ensure that all customers are kept up to date
- Ensuring that accurate information is captured
- Train and support other team members
- Liaising closely with all other functions with a customer service angle negotiating on the best fit solution
- To cover the management of others accounts during periods of absence
- To provide a proactive approach to customer service
QUALIFICATIONS AND EXPERIENCE
- Demonstrate experience of working in a customer focused organisation and ability to nurture a truly customer focused culture within your own team and the wider business.
- Subject Matter Expertise and thorough knowledge with demonstrated experience of customer service.
- A passion for encouraging team work, with an innovative approach to issue resolution, being creative and continuously developing new ways to improve performance.
- Working well in a culture where all employees are engaged, able to voice their suggestions and ideas.
This role would suit someone who:
- Is self-motivated
- Is comfortable working in a fast past environment
- Is customer-focused
- Has an outgoing and confident personality
- Is flexible and adaptable
- Enjoys working with & developing people
- Has good communication skills
If you are interested in this EXCELLENT opportunity, please call our Bristol team on 0117 3321586 and ask for Fran THOMAS Recruitment – “The Right Choice in Recruitment”.
THOMAS Recruitment Group is an award-winning recruitment UK-wide company. We’re permanent recruitment specialists – we know where the best talent is and how to attract them. We are The Right Choice In Recruitment.