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Customer Service Advisor

£18,532 per Annum
Monday – Friday,


Job description

Full time Customer Care advisor required in Avonmouth for a pharmaceutical company (Home and office based.) Option to work from home.

40 hours a week working normal office hours.

This is a demanding position with several key skills and process to learn in the working environment where your quality and productivity are measured and targeted.

You will put the customer at heart of everything you do providing the best Customer care. Skilled in calls, e mails and other administrative functions to support the customer journey

Role responsibilities:

  • Proactively manage new customers through the onboarding process to ensure a professional and smooth experience.
  • Sort prescriptions to ensure the customer has everything they need by liaising with surgeries and issuing payment links.
  • Take ownership of all incoming contacts through various media channels (phone, email, live chat, social media etc.) to ensure a swift resolution.
  • Work closely with key teams and stakeholders across the business (surgeries, new business, dispensing, dispatch, pharmacy teams).
  • Assist customers with a wide range of enquiries regarding their accounts, medication orders and deliveries etc., whilst demonstrating an empathetic and friendly approach.
  • Update customer accounts accurately using various systems: Salesforce, Proscript, Aircall etc.
  • Adaptable to change and willing to embrace new ideas and processes.
  • Enthusiasm to develop your skills and knowledge. Keeping up to date with changes in departmental processes and developments.

TO APPLY CALL 0117 3321586 between 8am – 5.30pm OR EMAIL

THOMAS Recruitment Group are an award-winning recruitment UK-wide company. We’re permanent recruitment specialists – we know where the best talent is and how to attract them. We are The Right Choice In Recruitment.

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    Simona Johnson
    Simona Johnson
    10:35 16 Mar 21
    I have a very good experience with Thomas Recruitment agency. I would like to thank Jacky for help. She found me a very good job. Jacky is... professional and always ready to cooperate. I highly recommend this agency and I appreciate everything they did for me. 😊👍read more
    Paul Tomlin
    Paul Tomlin
    15:33 17 Feb 21
    One of the best recruitment agencies I have had the pleasure to deal with, always keep you informed of current vacancies
    Mark Williams
    Mark Williams
    12:53 17 Feb 21
    I would like to say that Jackie and the staff at pontypridd are excellent have had problems and a number of health issues since starting knight... securities in wages have always been correct and I have been enjoying where I been working. unfortunately my health problems have made me unavailable for work and the staff at both knights and Thomas recruitment have been fantastic.Thank you more
    John Hopkins
    John Hopkins
    10:57 17 Feb 21
    I have worked for Thomas Recruitment for a while. They have consistently kept me in work and I have never had any cause to complain. Friendly and... more
    Sandra WILKINS
    Sandra WILKINS
    12:31 15 Feb 21
    I have had nothing but help from Jacky at Pontypridd branch very helpful and friendly
    nigel ostler
    nigel ostler
    21:15 09 Feb 21
    I have had a very positive experience overall with Thomas Recruitment. I am an experienced class 2 hgv driver and have had plenty of work over the... past 18 months through the agency. They pay ontime, keep you informed and are very willing to help with any issues that may occur. I can't comment on other industries they recruit for but its a big thumbs up for all at Thomas Driving from more
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